About the role
In this role, you will:
- Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
- Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
- Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process improvements.
- Design functional elements of the ServiceNow solution, including workflows, forms, notifications, and user experience elements that align with business outcomes.
- Act as a trusted advisor to clients on ServiceNow best practices, ITIL‑aligned process design, and platform optimization.
Work model
Regardless of your working arrangement, we are here to support a healthy work‑life balance through our wellbeing programs.
What you need to have to be considered
- Completed education as a software engineer, electronic engineer, technologist, technician, or similar field.
- Minimum 5+ years as a Functional Consultant, Business Analyst, or Process Consultant, including 2+ years focused on ServiceNow.
- Strong knowledge of ITIL processes such as Incident, Problem, Change, and Request Management.
- Active ServiceNow Certified System Administrator (CSA) certification.
- Excellent communication, presentation, and stakeholder management skills, capable of bridging business and C‑suite audiences.
- Implementation experience in at least one major ServiceNow suite (ITSM, HRSD, ITOM).
- Experience working with data models (CMDB, CSDM), import sets, and transform maps.
- Fluency in Dutch – must‑have.
These will help you stand out
- Certified Implementation Specialist (CIS) certifications (e.g., CIS‑ITSM, CIS‑HRSD) and/or CAD certification.
- Domain expertise in one or more areas beyond ITSM (HR, CSM, GRC/IRM, Finance).
- Experience working in Agile delivery environments and writing User Stories.
- Experience integrating ServiceNow with enterprise systems (SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, PowerBI).
- Strong written and verbal communication skills, with the ability to translate technical concepts into business‑friendly language.
- Additional European languages are an advantage.
What we offer (Netherlands)
- A competitive salary based on your experience.
- NS business card for commuting expenses.
- 25 days of paid holiday per year.
- Laptop and smartphone.
- Pension scheme.
- Cognizant covers the gross base premium for health insurance through CZ.
- Access to Udemy and Cognizant Academy digital learning libraries.
- A technology‑driven organization with a strong global backbone.
- An open, can‑do team spirit in an international environment where your ideas can become reality.
Contact the Recruiter
[email protected]
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
