ServiceNow - Business Process Consultant ( Dutch speaking), Amsterdam, AM - Schiphol, Amsterdam, Netherlands

About the role

As a Business Process Consultant – ServiceNow, you will make an impact by guiding clients through the transformation of their business processes using the capabilities of the ServiceNow platform. You will be a valued member of our ServiceNow Practice and collaborate with process owners, senior stakeholders, and technical teams to ensure business alignment and successful platform adoption.

In this role, you will:

Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process improvements.
Design functional elements of the ServiceNow solution, including workflows, forms, notifications, and user experience elements that align with business outcomes.
Act as a trusted advisor to clients on ServiceNow best practices, ITIL‑aligned process design, and platform optimization.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in the Netherlands.
Regardless of your working arrangement, we are here to support a healthy work‑life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change depending on business or client requirements.

What you need to have to be considered

Completed education as a software engineer, electronic engineer, technologist, technician, or similar field.
Minimum 5+ years as a Functional Consultant, Business Analyst, or Process Consultant, including 2+ years focused on ServiceNow.
Strong knowledge of ITIL processes such as Incident, Problem, Change, and Request Management.
Active ServiceNow Certified System Administrator (CSA) certification.
Excellent communication, presentation, and stakeholder management skills, capable of bridging business and C‑suite audiences.
Implementation experience in at least one major ServiceNow suite (ITSM, HRSD, ITOM).
Experience working with data models (CMDB, CSDM), import sets, and transform maps.
Fluency in Dutch – must‑have.

These will help you stand out

Certified Implementation Specialist (CIS) certifications (e.g., CIS‑ITSM, CIS‑HRSD) and/or CAD certification.
Domain expertise in one or more areas beyond ITSM (HR, CSM, GRC/IRM, Finance).
Experience working in Agile delivery environments and writing User Stories.
Experience integrating ServiceNow with enterprise systems (SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, PowerBI).
Strong written and verbal communication skills, with the ability to translate technical concepts into business‑friendly language.
Additional European languages are an advantage.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply even if you meet only the minimum requirements—your transferable skills and unique strengths matter.

What we offer (Netherlands)

A competitive salary based on your experience.
NS business card for commuting expenses.
25 days of paid holiday per year.
Laptop and smartphone.
Pension scheme.
Cognizant covers the gross base premium for health insurance through CZ.
Access to Udemy and Cognizant Academy digital learning libraries.
A technology‑driven organization with a strong global backbone.
An open, can‑do team spirit in an international environment where your ideas can become reality.

Contact the Recruiter

Nikoletta Katona
[email protected]

Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.

Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.

Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.