About the role:
The Team & Process Coordinator – Collections (MM&SB) is responsible for coordinating daily team activities, ensuring SLA delivery, maintaining high quality and compliance standards, and acting as a key interface between the team, stakeholders, and AR Management. The role combines team coordination, performance monitoring, quality oversight, stakeholder communication, and continuous process improvement, with hands‑on involvement in collections operations.
Key Responsibilities
- Coordinate daily team activities to ensure SLA fulfillment and balanced workload
- Conduct weekly portfolio reviews with team members and document outcomes.
- Monitor team performance, KPIs, activity volumes, and trends; provide regular feedback.
- Prepare, maintain, and update team statistics, dashboards, and reports.
- Review blank outcomes, broken promises, potential fraud cases, and random activities.
- Ensure adherence to key collection processes (data loader, bank files, allocations, suspension and dunning).
- Act as the first point of contact and escalation for team members, stakeholders, and AR Management.
- Prepare and lead process-related meetings and communicate performance updates.
- Support and coach team members, including onboarding and development of new hires.
- Act as an SME for complex collection and process-related cases.
Requirements:
- Min. 2+ years of experience in Collections, Accounts Receivable, or Order‑to‑Cash operations.
- BSc. Degree is a must
- Strong understanding of collection processes, quality controls, and KPIs.
- Experience working with cross‑functional stakeholders (Quality, AR, AE, Clients).
- Performance and data analysis skills
- Effective communication and escalation handling
- Coaching and feedback delivery
- Problem‑solving and continuous improvement mindset
- Ability to manage multiple priorities in a fast‑paced environment
What we offer
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
- Open-minded and multinational environment
- Opportunity to be part of a global organization focused on development
- Professional development and a clear career path
- Training & development opportunities
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.