OVERVIEW
We’re currently looking for German Legal Online Operations Analysts to join us in our International Hub in Lisbon. The main purpose of the role is to review, analyze and take action on reported online content.
Notice and takedown is a process operated by online hosts in response to court orders or allegations that content is illegal. It is widely operated in relation to libel and other illegal online content. This project supports removal of content on a search engine service that may violate the online law governed by DMCA.
You will be part of a rapidly growing multilingual team and will be working onsite with and alongside internal teams for a leading online multinational company.
Schedule: Monday to Friday; 9am– 6pm
Days off: Saturday and Sunday
Location: LACS Santos
Key responsibilities
- Reviewing and analyzing content on an online platform.
- This content is predominantly in form of reviews (textual content), but you could encounter other formats as well (photos, websites, etc.)
- Analyzing this content following certain set of guidelines by the client and these guidelines contain legal analysis.
- You will not proactively research legal systems of specific countries/markets, the legal part of the position is applying the legal framework/guidelines provided to this LOOA team, when reviewing the content.
- You will be reviewing process incoming legal requests (intellectual or non-intellectual property)
- E.g. Legal Requests related to privacy claims, defamation, fraud, falsification
- Evaluate whether each request is indeed to be processed by the team project or whether there is grounds and validity for each request
- Understand and remain up to date with client's policies and guidelines
- Review the request within agreed turnaround times and standards of quality
- You will gain insights into specific types of digital law.
- Fluent level of German and English
- Good communication skills, both verbal and oral
- 0 to 12 months of experience working in administrative tasks or other tasks that involve a lot of reading;
- Knowledge about BPO KPIs
- Proactive attitude and strong team-spirit
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learn new processes, concepts, and skills
- Strong attention to detail and a desire to deliver
- Make sensible decisions to deliver the highest quality results while paying strict attention to details
- Tech savvy and analytical profile
Our offer:
- Contract from day 1 and paid training
- Relocation package (for illegible candidates moving to Lisbon from abroad)
- Training and development opportunities
- Private health insurance including close family (Spouse + children free of charge)
- Life insurance
- Child benefits such as Nursery Voucher and Student Voucher
- Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
- Discount membership and access various gyms across Portugal
- Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.