Role Overview:
The ServiceNow Value Architect is responsible for ensuring measurable business value, ROI, and outcome realization from ServiceNow investments. The role focuses on translating platform capabilities into quantified business outcomes, governing value delivery across the ServiceNow lifecycle, and enabling continuous optimization within a ServiceNow Center of Excellence (CoE).
Key Responsibilities:
1. Define and own the ServiceNow value realization strategy aligned to enterprise transformation goals.
2. Develop business cases, value blueprints, and benefits realization plans for ServiceNow initiatives.
3. Establish KPI-driven frameworks to measure financial and non-financial value across ITSM, ITOM, HRSD, CSM, SecOps, and SPM.
4. Govern value tracking, baseline measurement, periodic value reviews, and executive reporting.
5. Identify value leakage, under-utilization, and optimization opportunities post go live.
6. Drive configuration-first, upgrade-safe optimization to maximize ROI and reduce technical debt.
7. Embed value governance into ServiceNow CoE demand intake, prioritization, and roadmap planning.
Required Skills & Experience:
1. 10–15+ years of experience in digital transformation, enterprise platforms, or process optimization.
2. 5+ years of ServiceNow experience across large, enterprise-scale implementations.
3. Strong expertise in value engineering, KPI definition, and benefits realization.
4. Ability to translate ServiceNow capabilities into quantified business outcomes.
5. Strong executive communication, storytelling, and stakeholder management skills.
Education & Preferred:
Bachelor’s or Master’s degree in Engineering, Business, or a related field. ServiceNow certifications (CSA, CIS, CAD) preferred.
Experience in regulated or global enterprise environments is a strong plus.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.