Job Summary
The Crisis Agent is responsible for maintaining the accuracy and reliability of the Waze map by managing critical, time-sensitive updates. This role acts as a key point of communication between users and the platform, ensuring that real-world events—such as road closures, accidents, or large public events—are reflected promptly and accurately on the map.
The agent proactively researches potential traffic-impacting situations and collaborates with platform tools and external sources to keep information current, supporting a safe and efficient navigation experience for users.
Key Responsibilities
- Communicate effectively between Waze users and the platform to ensure timely map updates
- Monitor and update the map with critical information such as road closures, detours, and event-related traffic changes
- Proactively research potential road closures, incidents, and disruptions using tools such as Google Search and other reliable sources
- Validate information accuracy before implementing updates to the platform
- Follow established crisis management procedures and respond according to priority and urgency
- Document actions taken and maintain clear records of updates and decisions
- Meet productivity and quality guidelines while maintaining attention to detail
Required Qualifications
- Advanced proficiency in Spanish and English (written and verbal)
- Strong communication and analytical skills
- Ability to work efficiently under time-sensitive conditions
- Good internet research skills and familiarity with online tools
Preferred Qualifications
- Previous experience in customer service, support, or operations (a plus)
- Experience working with maps, navigation tools, or real-time data environments is an advantage
Work Model
- Hybrid work model, with regular work from the Cognizant office in São Paulo, Brazil
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.