Customer 360 – Senior Consulting Manager
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Manager you will make an impact by executing a Customer 360 assessment and provide a roadmap for banking clients. You will be a valued member of the team and work collaboratively with stakeholders, teams, and clients.
In this role, you will:
- Assess the existing Customer 360 landscape, including:
- Customer/party data model and mastered entities
- Source systems feeding existing model (core banking, fraud, digital, CRM, wealth platforms etc.)
- Evaluate data quality, governance, metadata, and stewardship processes, consistent with enterprise practices
- Review consumption of Customer 360 data across fraud, consumer, wealth use cases etc.
- Conduct stakeholder interviews and workshops across but not limited to:
- Fraud and compliance teams
- Retail/consumer banking business teams
- Wealth management and advisory teams
- Identify gaps in customer visibility, relationship hierarchies, and risk/context enrichment.
- Map current and aspirational use cases (fraud detection, personalization, cross‑line insights, advisor enablement etc.).
- Define the target Customer 360 vision, including:
- Enterprise customer and relationship model
- Alignment between existing model, analytics, fraud platforms, and downstream consumers
- Recommend improvements to existing operating model, governance, and stewardship.
- Identify opportunities to extend beyond operational model into AI and analytics‑ and insight‑driven Customer 360, where applicable.
- Develop a phased Customer 360 roadmap covering:
- Short‑term (stabilization and optimization of existing model)
- Medium‑term (domain expansion, data quality and governance uplift)
- Long‑term (advanced analytics, fraud enablement, personalization)
- Prioritize initiatives based on business value, regulatory risk, and implementation complexity.
- Produce assessment deliverables, including current‑state findings, gap analysis, target‑state architecture, and roadmap.
- Present findings and recommendations to bank business and technology leadership.
- Support executive‑level discussions with clear, data‑driven insights and options.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Dallas, Texas.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered:
· Strong understanding (8-12 years) of banking customer/party data, relationships, and hierarchies.
· Knowledge of fraud, financial crime, and regulatory requirements impacting customer data, consumer banking, wealth management.
· Hands on experience with Customer 360 programs.
· Experience conducting Customer 360 assessments and defining future state roadmaps.
· Proven ability to conduct current state assessments, gap analysis, and roadmap definition. (hands on MDM experience preferred)
· Strong documentation, presentation, and storytelling skills.
· Experience working in client facing consulting engagements with senior stakeholders.
· Ability to work from client’s offices in Dallas/Fort Worth, TX.
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program
10 paid holidays plus PTO
Paid parental leave and fertility assistance
- Learning and development certifications and programs
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Post closing date
Applications will be accepted until 05/20/2026
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.