Customer 360 – Senior Consulting Manager
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Manager you will make an impact by executing a Customer 360 assessment and provide a roadmap for banking clients. You will be a valued member of the team and work collaboratively with stakeholders, teams, and clients.
In this role, you will:
- Assess the existing Customer 360 landscape, including:
- Customer/party data model and mastered entities
- Source systems feeding existing model (core banking, fraud, digital, CRM, wealth platforms etc.)
- Evaluate data quality, governance, metadata, and stewardship processes, consistent with enterprise practices
- Review consumption of Customer 360 data across fraud, consumer, wealth use cases etc.
- Conduct stakeholder interviews and workshops across but not limited to:
- Fraud and compliance teams
- Retail/consumer banking business teams
- Wealth management and advisory teams
- Identify gaps in customer visibility, relationship hierarchies, and risk/context enrichment.
- Map current and aspirational use cases (fraud detection, personalization, cross‑line insights, advisor enablement etc.).
- Define the target Customer 360 vision, including:
- Enterprise customer and relationship model
- Alignment between existing model, analytics, fraud platforms, and downstream consumers
- Recommend improvements to existing operating model, governance, and stewardship.
- Identify opportunities to extend beyond operational model into AI and analytics‑ and insight‑driven Customer 360, where applicable.
- Develop a phased Customer 360 roadmap covering:
- Short‑term (stabilization and optimization of existing model)
- Medium‑term (domain expansion, data quality and governance uplift)
- Long‑term (advanced analytics, fraud enablement, personalization)
- Prioritize initiatives based on business value, regulatory risk, and implementation complexity.
- Produce assessment deliverables, including current‑state findings, gap analysis, target‑state architecture, and roadmap.
- Present findings and recommendations to bank business and technology leadership.
- Support executive‑level discussions with clear, data‑driven insights and options.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Dallas, Texas.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered:
· Strong understanding (8-12 years) of banking customer/party data, relationships, and hierarchies.
· Knowledge of fraud, financial crime, and regulatory requirements impacting customer data, consumer banking, wealth management.
· Hands on experience with Customer 360 programs.
· Experience conducting Customer 360 assessments and defining future state roadmaps.
· Proven ability to conduct current state assessments, gap analysis, and roadmap definition. (hands on MDM experience preferred)
· Strong documentation, presentation, and storytelling skills.
· Experience working in client facing consulting engagements with senior stakeholders.
· Ability to work from client’s offices in Dallas/Fort Worth, TX.
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program
10 paid holidays plus PTO
Paid parental leave and fertility assistance
- Learning and development certifications and programs
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Post closing date
Applications will be accepted until 05/20/2026
De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen.
- Cognizant is een globale community van 300.000+ collega’s
- We dromen niet alleen van een betere wereld, wij helpen het te maken
- We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
- We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past.
Over ons
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbaar rendement en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op www.cognizant.com of @cognizant.
Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.
Disclaimer:
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.