Customer 360 – Senior Consulting Manager
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Manager you will make an impact by executing a Customer 360 assessment and provide a roadmap for banking clients. You will be a valued member of the team and work collaboratively with stakeholders, teams, and clients.
In this role, you will:
- Assess the existing Customer 360 landscape, including:
- Customer/party data model and mastered entities
- Source systems feeding existing model (core banking, fraud, digital, CRM, wealth platforms etc.)
- Evaluate data quality, governance, metadata, and stewardship processes, consistent with enterprise practices
- Review consumption of Customer 360 data across fraud, consumer, wealth use cases etc.
- Conduct stakeholder interviews and workshops across but not limited to:
- Fraud and compliance teams
- Retail/consumer banking business teams
- Wealth management and advisory teams
- Identify gaps in customer visibility, relationship hierarchies, and risk/context enrichment.
- Map current and aspirational use cases (fraud detection, personalization, cross‑line insights, advisor enablement etc.).
- Define the target Customer 360 vision, including:
- Enterprise customer and relationship model
- Alignment between existing model, analytics, fraud platforms, and downstream consumers
- Recommend improvements to existing operating model, governance, and stewardship.
- Identify opportunities to extend beyond operational model into AI and analytics‑ and insight‑driven Customer 360, where applicable.
- Develop a phased Customer 360 roadmap covering:
- Short‑term (stabilization and optimization of existing model)
- Medium‑term (domain expansion, data quality and governance uplift)
- Long‑term (advanced analytics, fraud enablement, personalization)
- Prioritize initiatives based on business value, regulatory risk, and implementation complexity.
- Produce assessment deliverables, including current‑state findings, gap analysis, target‑state architecture, and roadmap.
- Present findings and recommendations to bank business and technology leadership.
- Support executive‑level discussions with clear, data‑driven insights and options.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Dallas, Texas.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered:
· Strong understanding (8-12 years) of banking customer/party data, relationships, and hierarchies.
· Knowledge of fraud, financial crime, and regulatory requirements impacting customer data, consumer banking, wealth management.
· Hands on experience with Customer 360 programs.
· Experience conducting Customer 360 assessments and defining future state roadmaps.
· Proven ability to conduct current state assessments, gap analysis, and roadmap definition. (hands on MDM experience preferred)
· Strong documentation, presentation, and storytelling skills.
· Experience working in client facing consulting engagements with senior stakeholders.
· Ability to work from client’s offices in Dallas/Fort Worth, TX.
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program
10 paid holidays plus PTO
Paid parental leave and fertility assistance
- Learning and development certifications and programs
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Post closing date
Applications will be accepted until 05/20/2026
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.