Associate Vice President (AVP) – Managed Product as a Service
(MPaaS)
Location: United States
Reporting To: Consulting Leadership / Industry Practice Head
Practice: Communications, Media & Technology (Telecom)
Role Summary
We are seeking an entrepreneurial driven AVP Delivery Leader to establish and lead a
new Managed Product as a Service (MPaaS) practice. The role will be responsible for
building and scaling a consulting-led business encompassing product consulting,
managed services, service delivery, customer success, licensing operations,
and strategic growth initiatives.
MPaaS will be a sub-practice under CMT consulting The AVP will own end-to-end subpractice
leadership, including revenue growth, delivery excellence, customer
engagement, alliance management, talent acquisition, and operational governance.
Key Responsibilities
Practice Leadership & Growth
• Build and lead the Managed Product as a Service practice from inception, with
Back-up EXEC product suite under partnership with Cloud Software Group and
named set of distributors/channel partners.
• Define execution strategy, operating model, service offerings, and delivery
plans.
• Establish a scalable consulting, delivery and managed services organization.
• Develop annual business plans, revenue forecasts, and growth roadmaps.
• Own sub practice P&L and profitability targets.
Revenue & Business Development
• Drive growth of a multi-million-dollar portfolio across consulting,
implementation, managed services, and support.
• Identify and develop new opportunities with distributors, and enterprise
customers.
• Lead executive-level client discussions and delivery accountability.
Strategic Alliance Management
• Serve as partnership, and delivery owner for CSG and key ecosystem
partners/distributors.
• Develop joint business plans and strategic initiatives.
• Coordinate with distributors and channel partners to accelerate market
adoption.
• Drive partner-led revenue and co-selling opportunities.
Managed Services & Service Delivery
• Establish governance and delivery frameworks for managed services operations.
• Lead transition and transformation programs.
• Oversee service delivery, customer satisfaction, SLAs, KPIs, and operational
excellence.
• Ensure successful onboarding and management of support teams.
Product & Consulting Leadership
• Develop consulting offerings around CSG products and platforms to begin with
and scale up across CMT clients on Managed Product portfolio of offerings.
• Create reusable assets, accelerators, methodologies, and best practices.
• Act as a trusted practitioner to C-level executives.
• Provide thought leadership on Product ModelsDigital Transformation, Customer
Experience, and Monetization.
Talent & Organization Building
• Recruit, mentor, and develop consulting, delivery, and support teams.
• Build a high-performance culture focused on accountability and innovation.
• Lead workforce planning and capability development.
• Lead seamless integration of any re-hire/rebadged candidates for the capability
area
Financial Accountability
The AVP will be accountable for:
• Revenue growth and portfolio expansion.
• Practice profitability and utilization.
• Managed services delivery performance.
• Customer retention and satisfaction.
• Strategic alliance outcomes.
• New business acquisition and pipeline development.
Required Experience
Must Have
• 25+ years of experience in Product Management and monetisation services,
Digital Transformation, or Managed Services.
• 15+ years leading large consulting, delivery, or managed services organizations.
• Demonstrated experience managing multi-million-dollar revenue portfolios.
• Proven ability to build and scale practices or business units.
Preferred
• Direct experience with platforms and solutions.
• Exposure to distributor/channel-led business models.
• Knowledge of SaaS, Managed Services, and Product-as-a-Service operating
models.
Leadership Competencies
• Strategic Thinking
• Executive Presence
• Commercial Acumen
• Practice Building
• Customer Centricity
• Alliance Management
• Financial Management
• Team Leadership
• Change Leadership
• Innovation & Growth Mindset
Success Metrics (Year 1)
• Successfully establish and operationalize the MPaaS practice.
• Deliver transition and stabilization of managed support services.
• Achieve revenue and profitability targets.
• Build and lead a high-performing consulting and delivery organization.
• Expand strategic partnership opportunities with CSG and distributors.
• Establish executive relationships across key client accounts.
Why this role exists
This role is being created to lead a newly established business of Managed Product
as a Service expected to generate significant recurring revenue through ($300M
Revenue over 5 years) managed services, consulting, product operations, and strategic
partner-led growth. The AVP will serve as the executive leader responsible for scaling
the business and transforming it into a strategic growth engine.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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