About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consultant, Technical Support, you will make an impact by providing technical support, troubleshooting, and resolution of customer issues related to Backup Exec products across software, hardware, and cloud environments. You will be a valued member of the support team and work collaboratively with customers, partners, field support, and internal teams including Sales, Engineering, and Development.
In this role, you will:
Respond to customer inquiries via voice and digital channels, diagnosing, troubleshooting, and resolving technical issues related to Backup Exec products
Take ownership of assigned cases and ensure resolution in line with SLA, performance, and productivity standards
Provide technical solutions and workarounds while researching and collaborating with team members when needed
Document cases and contribute to knowledge management by creating and improving knowledge articles
Support customers across environments including operating systems, databases, and cloud infrastructures
Work model – Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring time in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
Experience in technical support or system administration environments
Knowledge of operating systems such as Linux (Red Hat) and Microsoft Windows
Experience with server hardware, software, system maintenance, and troubleshooting
Knowledge of Backup Exec product offerings
Basic knowledge of enterprise systems, application servers, hardware infrastructure, and databases (SQL Server, MySQL, PostgreSQL, Oracle, IBM DB2)
Strong troubleshooting, problem-solving, and analytical skills
Ability to document technical issues clearly and communicate effectively with customers and stakeholders
These will help you succeed
Experience with Microsoft Exchange or Microsoft 365 environments
Familiarity with scripting languages such as Shell, Perl, or Python
Strong customer service mindset with ability to manage expectations and provide remote assistance
Ability to collaborate effectively across teams including Sales, Engineering, and Development
Strong time management and adaptability in a dynamic environment
Relevant certifications such as CompTIA (Linux+, Network+, Server+), Red Hat (RHCSA, RHCE), Cisco (CCNA, CCNP), or cloud certifications (AWS, Microsoft, Google)
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
