Job Description
Senior Manager / Application Support Lead – Treasury & Capital Markets Platforms
Location: New York City, NY / Jersey City, NJ (Onsite)
Domain: Treasury, Capital Markets & Investment Management
Experience: 10+ Years
Employment Type: Full-Time
Position Overview
We are seeking a highly experienced Senior Manager / Treasury Application Support Lead to provide onsite leadership and SME ownership for a portfolio of mission-critical Treasury and Capital Markets applications supporting Foreign Exchange (FX), Interest Rate Swaps (IRS), Fixed Income Securities, Reconciliation, Market Data, and Counterparty Connectivity functions.
This role serves as the primary escalation point for Treasury production issues, ensuring platform stability, incident resolution, regulatory compliance, and seamless trading operations. The individual will partner closely with Treasury Front Office, Middle Office, Operations, Infrastructure, vendors, and offshore support teams to deliver best-in-class production support and service management across multiple Treasury platforms. The role requires strong domain expertise, release management experience, stakeholder communication skills, and the ability to lead critical production incidents in a high-availability banking environment.
Key Responsibilities
Treasury Trading Platform Support (Spectrum – Primary SME)
- Serve as the primary onshore support lead for Spectrum Treasury platform supporting:
- Foreign Exchange (FX) trading
- Interest Rate Swap (IRS) processing
- Treasury operations workflows
- Lead resolution of critical production incidents and business-impacting outages.
- Coordinate problem management and root cause analysis activities.
- Partner with business users, offshore teams, infrastructure teams, and vendors to ensure rapid issue resolution.
- Provide governance and oversight for Treasury production support operations.
Release & Change Management
- Manage multiple application releases, hotfixes, and emergency deployments.
- Coordinate UAT activities with Treasury stakeholders.
- Prepare implementation plans, risk assessments, rollback strategies, and deployment documentation.
- Ensure successful production execution and post-implementation validation.
- Support platform modernization and version upgrade initiatives.
Paragon Platform Ownership
- Act as primary SME and support lead for the Paragon Bonds platform.
- Manage production incidents, service requests, and application changes.
- Oversee non-production environment setup and maintenance.
- Provide business and technical guidance for fixed-income processing workflows.
- Drive knowledge management and support documentation.
IntelliMatch Reconciliation Support
- Own production support and incident management activities for IntelliMatch.
- Lead reconciliation issue investigation and resolution.
- Coordinate with Treasury Operations and Finance teams on reconciliation exceptions.
- Maintain operational stability and support regulatory reporting needs.
Treasury Peripheral Applications Support
Provide SME-level support and governance for:
- FHLB
- Bancware
- Pershing NetX360
- EuroClear
- Bloomberg connectivity platforms
- BMO Capital connectivity
- JPMorgan Access
- ICE Data services
- Refinitiv Datascope
Serve as the primary escalation point for issues impacting Treasury integrations, market data delivery, settlement processing, and counterparty connectivity.
Operational & Production Governance
- Perform daily Treasury production health reviews.
- Monitor ServiceNow ticket queues and incident trends.
- Review Spectrum JIRA updates and release schedules.
- Validate completion of critical Start-of-Day (SOD) operational activities.
- Conduct priority incident bridges and executive communications.
- Ensure compliance with operational controls and support standards.
Stakeholder & Vendor Management
- Serve as the primary liaison between Treasury business users and technology teams.
- Coordinate with external vendors and third-party application providers.
- Communicate production status, risks, release schedules, and issue remediation plans.
- Present RCA reports and operational metrics to leadership and business stakeholders.
- Lead onsite support activities during critical incidents and release weekends.
Required Qualifications
Education
- Bachelor's Degree in Computer Science, Information Systems, Finance, Engineering, or equivalent experience.
Experience
- 10+ years of IT experience within Banking, Treasury, Capital Markets, or Financial Services.
- Extensive experience leading production support organizations in mission-critical environments.
- Proven experience managing major incidents, releases, and change governance.
- Experience working with trading desks, Treasury Operations, and external counterparties.
Required Technical Skills
Treasury & Capital Markets Platforms
Strong hands-on expertise in one or more of:
- Spectrum Treasury
- Paragon
- Vision
- IntelliMatch
- EuroClear
- FHLB Systems
- Bancware
- Pershing NetX360
- Bloomberg Platforms
- JPMorgan Access
- Refinitiv Datascope
Databases & Middleware
- SQL Server
- SQL query development and troubleshooting
- Pervasive PSQL
- Data analysis and reconciliation support
- Application configuration management
Infrastructure & Support Tools
- ServiceNow
- JIRA
- IIS Administration
- Application monitoring tools
- Incident and change management platforms
Capital Markets Domain Knowledge
Strong understanding of:
- Foreign Exchange (FX)
- Interest Rate Swaps (IRS)
- Fixed Income Securities
- Treasury Operations
- Reconciliation Processes
- Market Data Platforms
- Counterparty Connectivity
- Settlement & Custody Operations
- Investment Management Workflows
Preferred Certifications
- ITIL Foundation / ITIL v3 or v4
- Treasury or Capital Markets certifications
- Microsoft SQL certifications
- Project or Service Management certifications
Leadership & Soft Skills
- Executive-level communication and stakeholder management.
- Strong leadership in critical incident command and crisis management.
- Ability to drive cross-functional coordination across business, operations, infrastructure, and vendors.
- Excellent documentation, governance, and audit support skills.
- Proven ability to mentor offshore and onsite support teams.
Salary and Other Compensation:
Applications will be accepted until Month Day, Year.
The annual salary for this position is between $depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
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