Job Summary
We are seeking an experienced Production Control Analyst responsible for monitoring and managing enterprise mainframe production environments. The role includes real-time z/OS console monitoring, Control-M workload management, batch processing support, operational event monitoring, and incident resolution activities supporting business-critical applications running in 24x7 production environments.
The analyst will work closely with Application Support, System Programming, Database, Network, Security, Middleware, and Business Operations teams to ensure timely completion of batch workloads and uninterrupted production services.
Responsibilities
- Mainframe Console Operations
• Monitor z/OS system consoles and operational dashboards.
• Identify, analyze, and respond to system messages, alerts, and abnormal operating conditions.
• Escalate system and application issues according to established operational procedures.
• Support IPL activities and system startup/shutdown processes.
• Monitor availability of production systems and critical infrastructure components.
• Perform Level-1 operational support and initiate recovery procedures when required. - Control-M Batch Monitoring
• Monitor daily, weekly, monthly, and year-end batch processing workloads using Control-M.
• Ensure scheduled jobs execute successfully within defined service windows.
• Monitor job dependencies, resource constraints, and scheduling conditions.
• Analyze batch failures and perform restart or recovery activities as per documented procedures.
• Coordinate with application support teams during batch processing issues.
• Validate successful completion of business-critical batch cycles.
• File transfers - Batch Scheduling Administration
• Create and maintain batch schedules within Control-M.
• Manage calendars, scheduling tables, cyclic jobs, and job dependencies.
• Implement schedule changes according to change management processes.
• Support migration of batch schedules across development, test, and production environments.
• Validate new schedules and job definitions during deployment activities. - Incident and Problem Management
• Identify and respond to production incidents affecting batch processing and system operations.
• Perform initial triage and diagnostic activities.
• Create and manage incident tickets according to SLA requirements.
• Coordinate bridge calls during major incidents.
• Support root cause analysis and problem management activities.
• Operational Recovery Support
• Execute documented recovery procedures for failed jobs and application outages.
• Monitor restart and recovery processes.
• Coordinate with technical support teams to restore business services.
• Knowledge of Incident, Problem, and Change Management processes.
• Strong verbal and written communication skills.
• Ability to communicate effectively during production incidents and escalation calls.
• Experience working in a 24x7 operational support environment. - Disaster Recovery Support
• Participate in Disaster Recovery testing and execution activities.
• Support batch workload validation within recovery environments.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
