Responsibilities
Provide onsite deskside support for end users, including hardware, software, operating system, peripheral, printer, mobile device, and connectivity troubleshooting
Own incidents and service requests from logging through resolution, ensuring accurate ticket updates, user communication, and SLA-aligned follow-up
Install, configure, image, deploy, validate, repair, replace, and decommission laptops, desktops, mobile devices, applications, drivers, and related end-user equipment
Support onboarding and offboarding activities, including device setup, account provisioning support, appointment-based onsite assistance, and hot swap replacement devices when required
Troubleshoot Microsoft 365 applications, collaboration tools, remote access solutions, conferencing systems, meeting room panels, audio-visual equipment, and video conferencing suites
Coordinate with service desk, infrastructure, network, cross-functional IT teams, third-party vendors, and client support organizations to resolve technical issues
Provide Smart Hands support for infrastructure activities, including server, storage, network equipment, cloud service, network, compute, and vendor-assisted support tasks
Maintain IT documentation, SOPs, knowledge articles, monitoring updates, inventory records, customer location survey information, and equipment details
Support software patching, hardware upgrades, device compliance configuration, access management software setup, VPN configuration, and approved application deployment
Participate in local IT projects, lifecycle management, technology refresh, business continuity, live event support, and meeting room setup activities as required
Qualifications and Skills
Experience in deskside support, field services, onsite support, desktop support, or end-user technology support
Good knowledge of Windows operating systems, desktop troubleshooting, device imaging, Windows upgrades, hardware troubleshooting, and peripheral support
Experience supporting Microsoft 365 applications and collaboration tools, with familiarity in Exchange, Intune, Microsoft Office, Adobe Creative Cloud, Teams, or similar user productivity applications where applicable
Familiarity with Active Directory, VPN, network connectivity troubleshooting, networking fundamentals, and endpoint access configuration
Experience using an IT service management or ticketing tool such as ServiceNow or a similar platform
Understanding of SLA-driven support, ITIL-based service delivery, incident handling, escalation, documentation, and prioritization based on business impact
Strong communication skills, customer service mindset, attention to detail, ownership, accountability, and ability to work under pressure
Good spoken and written English
Candidates with exposure to one or more of the following technologies or environments will have an advantage:
Knowledge of Windows Server solutions or roles, switches, routers, access points, servers, Cisco Meraki devices, or basic infrastructure support
Experience with Microsoft Intune, SCCM patching, endpoint software deployment, encryption, authentication, VPN configuration, or access management software
Experience supporting VDI or Citrix virtual desktop environments
Experience supporting meeting rooms, video conferencing, telepresence, audio-visual equipment, live events, VIP support, or walk-up support services
Exposure to RF guns, barcode scanners, label printers, networked printers, MFDs, mobile devices, or other specialized workplace technology
Knowledge of Amazon Web Services, local vendor coordination, asset decommissioning, equipment surveys, inventory, SOP creation, or knowledge article creation
Exposure to logistics, BFSI, asset management, or enterprise corporate environments
Willingness to travel between hub and spoke sites or support nearby client locations where required
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Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
