Currently we are looking for Spanish Subject Matter Expert | Lisbon/Portugal
· Schedule: Monday - Friday
· Shifts: Standard working hours
· Location: LACs Harbor
Our Customer is a leading autonomous driving technology company, focused on developing self-driving vehicles and next-generation mobility solutions. Through its autonomous ride-hailing service, the company leverages advanced AI, machine learning, and sensor technologies to deliver safe, reliable, and efficient transportation experiences
About the Role:
The Language and Local Policy Expert will be a crucial, embedded resource providing linguistic and cultural expertise to support the accurate and efficient execution of our labeling project, specifically focusing on data originating from Germany runs. This role ensures labeling policies and training materials accurately reflect local context, regulations, and language nuances, directly impacting data quality and operational efficiency.
Qualifications:
· Proficient in English AND Spanish
· Local Knowledge: Requires strong, practical understanding of Spanish local context, culture, and public signage/traffic regulations in major metropolitan areas.
· Experience: 3+ years of experience in translation, interpretation, or localization, ideally within a similar project in nature.
· Proven analytical skills, ability to distill complex information into clear, actionable policies
· Prior experience supporting data labeling, QA, or policy teams in a large-scale operational environment.
· Experience working with or providing product-based feedback.
· Proficiency in creating and maintaining formal business documentation, such as policies and training manuals.
· Team Collaboration: Required to collaborate effectively with the Hyderabad team, including accommodating overlapping shift hours.
Key Responsibilities:
Purpose & Key Responsibilities:
· Linguistic & Cultural Policy Alignment
· Policy Translation and Interpretation: Act as the primary Spanish SME to translate, review, and localize policy documents, ensuring accuracy, cultural relevance, and compliance with local German regulations (e.g., traffic laws and signage).
· Risk Mitigation: Analyze and interpret complex Spanish language data (e.g., ambiguous signboards) to inform policy decisions and mitigate misclassification risks.
Training and Operational Readiness
· Knowledge Transfer (KT): Assist Policy in KT sessions to ensure accurate interpretation of Spanish data and adherence to local policies by trainers and operators.
· Training Localization: Localize training materials and create targeted supplements for Spanish Operations, using high-impact examples to maximize learning efficacy.
· SME Consultation: Provide real-time consultation to Operations on complex, ambiguous German language cases to reduce mislabeling and maximize output quality.
· Workflow Optimization: Analyze Spanish queue bottlenecks and quality trends to propose initiatives for improved labeling throughput and efficiency.
· Quality, Audit, and Performance
· Audit Support and Dispute Resolution: Provide real-time translation and interpretation support to Audit and Quality teams for accurate resolution of Spanish-language labeling disputes.
· Quality Standard Setting: Partner with the Quality Team to define quality metrics and standards accommodating the unique linguistic and regulatory complexity of the Spanish dataset.
· Impact Reporting: Track the effectiveness of new policies and training, reporting on the quality impact of linguistic errors to reduce labeling defects on Spanish-specific queues.
· Key Policy Insight: Actively document and share key policy insights and error patterns from the Spanish market with the broader Policy Team to improve policy formulation and complexity handling.
Our offer:
· Pleasant and inspiring working atmosphere
· Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
· Professional development and clear career path
· Training & development opportunities
· Stable salary & relocation allowance*
*Relocation applicable only for international candidates joining us from abroad
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
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