Role Overview:
The ServiceNow Platform Architect / Consultant is responsible for designing, governing, and evolving the ServiceNow platform as an enterprise-grade capability. The role ensures architectural integrity, scalability, security, and alignment with business objectives across all ServiceNow modules and integrations, typically operating within a ServiceNow Center of Excellence (CoE).
Key Responsibilities:
1. Define platform architecture, design standards, and technical guardrails for ServiceNow.
2. Act as design authority for ITSM, ITOM, HRSD, CSM, SecOps, SPM, and custom applications.
3. Govern configuration vs customization decisions to minimize technical debt.
4. Define integration patterns, data models, CMDB (CSDM) alignment, and security standards.
5. Review solution designs, perform architecture assessments, and approve builds.
6. Guide platform upgrades, release planning, and environment strategy.
7. Collaborate with AI, UX, Value, and Delivery leads to ensure platform alignment.
8. Provide consulting support to business and technical stakeholders.
Required Skills & Experience:
1. 10–12+ years of experience in ServiceNow or enterprise platform architecture roles.
2. Strong experience across core ServiceNow modules and custom app development.
3. Deep understanding of CMDB, CSDM, Discovery, integrations, and security.
4. Experience operating within ServiceNow CoE or large enterprise programs.
5. Ability to translate business requirements into scalable platform designs.
6. Strong stakeholder communication and consulting skills.
Education & Certifications:
ServiceNow certifications such as CSA, CIS, CAD, or Platform Architecture certs are preferred.
ITIL certification is a plus.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.