Desktop Support Engineer
Role Overview
We are looking for a customer-focused Desktop Support Engineer to join our IT Support team in Lisbon. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure, and efficient workplace environment.
Key Responsibilities
- Provide remote support for desktop, laptop, and software-related issues.
- Diagnose and resolve incidents while ensuring a high level of user satisfaction.
- Support operating system updates, software deployments, and device configurations.
- Collaborate with infrastructure and security teams on complex technical issues.
- Maintain technical documentation and knowledge articles.
- Support endpoint security solutions and asset lifecycle activities.
- Monitor support queues and ensure timely resolution of incidents and requests.
- Identify opportunities for process improvement and operational efficiency.
Requirements
- Experience in Desktop Support, Service Desk, or IT Support roles.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience troubleshooting hardware, software, and user-access issues.
- Familiarity with Active Directory and ticketing systems.
- Good problem-solving and communication skills.
- Professional level of English.
Nice to Have
- Experience with Intune, SCCM, or endpoint management tools.
- Knowledge of networking fundamentals (DNS, DHCP, VPN).
- ITIL certification or familiarity with ITIL practices.
Scripting experience (PowerShell or similar).
Why Join Us?
- Hybrid working model based in Lisbon.
- International and collaborative environment.
- Permanent contract.
- Ongoing learning and certification opportunities.
- Career growth within a global organization.
- Competitive compensation and benefits package.
Ready for the next step?
Apply now and join a team where technology, collaboration, and continuous learning drive success.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
