Job Summary:
We are seeking a versatile and strategic Content Writer to join our team. In this role, you will be responsible for creating and updating help center content and canned responses for GTM. The ideal candidate is a relentless researcher who can break down technical concepts into accessible language while strictly adhering to brand voice and SEO best practices to drive measurable business growth. The job also entails using the client’s internal CMS for staging and publishing the content.
Key Responsibilities:
- Understand client brief, the product/services and all its aspects
- Create, update and publish content as required
- Assist in developing communication goals and objectives.
- Conduct research and gather appropriate information from relevant sources
- Define content creation approach for the customer per the content strategy defined
- Play a critical role in shaping product experiences for users
- Set the tone of voice for UX and product experience copy, if required.
- Develop standards and guidelines for style of content to be created, if required.
- Adapt writing style according to brand guidelines and tone of voice
- Conceptualize and create develop/refurbish and manage copy for customers’ websites or any collateral / promotional material meant for the online medium
- Make editorial alterations as required.
Qualifications:
- Minimum of 3 years of experience in content writing, proofreading and editing online help content or customer support/agent-facing help content.
- Bachelor's degree in Mass Communication, Journalism, Literature, or any related field.
- Must be amenable to work on a night shift schedule (11:00 PM to 8:00 AM).
- Should be willing to work onsite in BGC, Taguig, 5 days a week.
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I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.