Greek speaking Customer Support Representative
Role Overview
We are seeking a customer-focused and proactive Customer Support Representative to deliver exceptional service and support to our customers. In this role, you will be the first point of contact for customer inquiries, product-related questions, warranty registrations, and technical issues. You will be responsible for providing first-level support, accurately documenting customer interactions, and ensuring timely resolution or escalation of issues.
Key Responsibilities
- Receive and respond to customer inquiries related to product information, warranty registration, and general support requests.
- Deliver first-level resolution for customer interactions while ensuring an excellent customer experience.
- Promptly acknowledge and respond to customer queries through designated communication channels.
- Accurately document customer concerns, troubleshooting activities, resolutions, and follow-up actions in the CRM system.
- Create, categorize, prioritize, and manage support tickets in accordance with established processes and service levels.
- Escalate complex or unresolved issues to the appropriate support groups following defined escalation procedures.
- Independently identify, troubleshoot, and resolve customer inquiries and service requests whenever possible.
- Maintain detailed and accurate records of all customer interactions and support activities.
- Meet daily operational targets and Key Performance Indicators (KPIs), including productivity, quality, and customer satisfaction metrics.
- Ensure adherence to company policies, procedures, and customer service standards.
Required Skills & Qualifications
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to troubleshoot and analyze customer issues effectively.
- Have excellent written and verbal communication skills in Greek and at least upper-intermediate English, trilingual candidates will have an advantage
- Experience IT Service Desk or customer service is an advantage
- Have High School degree or higher
- You are open to work in different shifts (each shift is 8 hours)
- are flexible, open-minded personality with a "can do" attitude
We can offer:
· Multilingual environment
· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
· Easy to access location and modern office building, hybrid working environment
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move
· SportPass (at a discounted price), medical benefits and other perks
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games, etc.)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
