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Salesforce Production Support engineer

00068489502

As a Salesforce Production Support Engineer, you will make an impact by providing hands-on L2 and L3 production support and contributing to Salesforce development across Sales Cloud, Service Cloud, and Health Cloud. You will be a valued member of the Salesforce team and work collaboratively with cross-functional teams, end users, and business stakeholders to resolve production incidents within defined SLAs.

In this role, you will:

  • Provide hands-on L2 and L3 production support for Salesforce applications, ensuring timely resolution of incidents as per defined SLAs.
  • Diagnose, debug, and resolve complex Salesforce production issues using configuration, code, and platform tools.
  • Develop and enhance Salesforce solutions using Flow, Apex, Visualforce, Aura, Lightning Web Components (LWC), and integrations.
  • Create and maintain Reports and Dashboards to support business and operational needs.
  • Collaborate proactively with end users, business stakeholders, and cross-functional teams to support production stability and continuous improvement.

Work model:

Remote
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

  • Minimum 5+ years of Salesforce production support and development experience.
  • Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Health Cloud.
  • Proven experience resolving L2 and L3 production issues in a fast-paced environment.
  • Hands-on expertise in Salesforce Configuration, Flow, Apex, Visualforce, Aura, LWC, Integrations, Reports, and Dashboards.

  • Salesforce Platform Developer I certification (mandatory).

These will help you stand out

  • Salesforce Platform Developer II certification.
  • Strong verbal and written communication skills with the ability to clearly articulate technical issues and solutions.
  • Proactive mindset with demonstrated ability to collaborate effectively with multiple teams.
  • Experience working directly with end users and business stakeholders to provide ongoing technical support.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 6/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $60,000pa to $90,000p.a, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.

  • Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
  • No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
  • Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
  • Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.

Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Advertencia: 
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.

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