About the role
We're looking for a Senior ServiceNow CMDB Consultant to take ownership of the Configuration Management Database and drive its ongoing maturity within a ServiceNow environment. This role is ideal for a professional who started their career as a ServiceNow developer and has progressively evolved toward process ownership, governance, and data quality management — someone who understands the platform inside out but is now focused on making the CMDB a trusted, strategic asset across the organization.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams and sharpen your English in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 3–4 years of hands-on ServiceNow experience, with a background in development or technical configuration
- Demonstrated career progression from a technical ServiceNow role toward CMDB process ownership and governance
- Working knowledge of ServiceNow CMDB, Discovery, and Service Mapping
- Solid understanding of CI data modeling, relationship design, and data ingestion from multiple sources
- Good grasp of ITIL-based Configuration Management principles and governance frameworks
- Familiarity with CMDB maturity models and structured improvement approaches
- Strong stakeholder management and communication skills across technical and business audiences
- ServiceNow certifications (CSA, CIS-ITSM or CMDB-related) — valued but not required
- Familiarity with CSDM (Common Service Data Model) — a plus
- Experience in large enterprise or consulting environments — a plus
- Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshop.
What you'll do
- Own and maintain the Configuration Management process in alignment with ITIL best practices
- Define and enforce CMDB policies, data governance procedures, and CI class and relationship models
- Execute a phased CMDB roadmap focused on data completeness, accuracy, and business value
- Drive CMDB adoption across IT and business stakeholders, communicating its value clearly
- Configure, maintain, and optimize the CMDB module within ServiceNow
- Work with Discovery, Service Mapping, and integrations to ensure accurate and automated data ingestion
- Define and track CMDB health KPIs — completeness, accuracy, timeliness, and relationships
- Establish data ownership and stewardship models across infrastructure, application, and cloud teams
- Conduct regular audits and lead data remediation initiatives in collaboration with CI owners
- Act as the central point of contact for all CMDB-related topics across the organization
- Provide training, documentation, and guidance to stakeholders on CMDB processes
- Identify and promote CMDB-driven use cases such as impact analysis and change risk assessment
- Collaborate with the ServiceNow platform team on enhancements, releases, and CSDM alignment
Ready to turn the CMDB into a strategic asset? Apply now and let's talk.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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