Salesforce Business Analyst, Toronto, Ontario, Canada

About the role

As a Salesforce Business Systems Analyst (BSA), you will make an impact by working closely with business and technical teams to gather requirements, design solutions, and support the successful delivery of Salesforce projects.

In this role, you will:

Gather, analyze, and document business requirements, user stories, and process flows.
Collaborate with developers and architects to support the delivery of scalable Salesforce solutions.
Support User Acceptance Testing (UAT), testing activities, and production validation.
Coordinate with stakeholders and technical teams throughout the delivery lifecycle.
Support integration requirements, reporting, dashboards, and data analysis.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

5+ years of experience as a Business Analyst or Business Systems Analyst (BA/BSA).
4+ years of Salesforce experience, with the ability to work with business and technical teams on Salesforce initiatives.
Experience gathering and documenting business requirements, user stories, and process flows.
Experience working in an Agile/Scrum environment, including experience with JIRA and Confluence.
Strong stakeholder communication, coordination, analytical, and problem-solving skills.

These will help you stand out

Salesforce certifications.
Banking or Financial Services domain experience.
Good understanding of integrations.
Experience with reporting, dashboards, and data analysis.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until 11/15/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $65,000pa - $95,000pa CAD. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.

Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.

Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.