Job Summary
Contribute as a systems engineer delivering reliable service desk and remote desktop support within a hybrid work model ensuring smooth daily operations for end users and teams across locations. Diagnose technical issues maintain endpoint stability and apply best practices to improve service quality response times and user satisfaction while supporting business continuity.
Responsibilities
- Provide remote desktop support to resolve incidents and service requests for end users by using secure remote tools and clear communication in a hybrid work environment
- Deliver responsive service desk assistance by triaging tickets documenting issues and updating status to ensure timely resolution and transparent communication with requestors
- Troubleshoot operating system application and connectivity problems by following standard procedures and using root cause analysis to minimize repeated incidents and downtime
- Maintain endpoint configurations by applying approved settings security controls and updates to keep devices compliant with company policies and industry standards
- Coordinate with infrastructure and application teams by sharing detailed findings and logs so that complex issues are efficiently escalated and resolved without disruption to business operations
- Provide clear guidance to users by explaining solutions preventive steps and digital workplace best practices that enhance productivity and reduce future support needs
- Monitor ticket queues and key support metrics by prioritizing work based on impact and urgency to meet or exceed agreed service levels and improve customer satisfaction scores
- Document troubleshooting steps known errors and workarounds in a structured knowledge base to enable consistent support delivery and faster onboarding of new team members
- Execute standard operating procedures for account provisioning access requests and endpoint setup to support smooth employee onboarding and role changes
- Perform basic system health checks and validation steps after changes to confirm that services are stable and that users can resume work without issues
- Collaborate with security and compliance stakeholders by promptly reporting suspicious activity on endpoints and applying required remediation steps to protect data and systems
- Identify recurring support trends by analyzing ticket history and user feedback to recommend improvements in tools configurations or processes that reduce incident volumes
- Participate in continuous improvement initiatives by sharing practical suggestions from frontline experience that help enhance the digital workplace for employees and communities served by the company
Qualifications
- Offer a foundation in systems engineering or computer science with hands on exposure to enterprise desktops laptops and collaboration tools relevant to a global organization
- Demonstrate proven experience managing service desk tickets and remote desktop support for two to three years with accountability for resolution quality and user satisfaction
- Apply strong troubleshooting skills across operating systems standard office suites browsers and endpoint security solutions to restore service quickly and reliably
- Use clear spoken and written communication to interact with users of varied technical backgrounds while documenting issues and solutions in an organized manner
- Show familiarity with hybrid work technologies including remote access tools conferencing platforms and virtual collaboration environments used in multinational companies
- Exhibit practical understanding of basic networking concepts such as IP addressing name resolution and connectivity checks to support accurate diagnosis of user issues
- Display an organized and disciplined work style by managing time across multiple tickets tracking progress and following up to closure in alignment with defined service targets
De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen.
- Cognizant is een globale community van 300.000+ collega’s
- We dromen niet alleen van een betere wereld, wij helpen het te maken
- We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
- We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past.
Over ons
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbaar rendement en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op www.cognizant.com of @cognizant.
Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.
Disclaimer:
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.