Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Service Delivery Manager to lead large-scale IT Infrastructure, Hosting, Cloud, and Managed Services engagements. The ideal candidate will have strong client-facing experience, a proven track record in driving transformation initiatives, and expertise in service excellence, automation, and continuous improvement.
About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
What you’ll do in the role
- Lead end-to-end delivery of infrastructure and managed services engagements while ensuring SLA and KPI compliance.
- Act as the primary interface for client stakeholders and drive customer satisfaction through effective relationship management.
- Manage data center hosting operations, infrastructure services, and IT asset lifecycle management.
- Lead strategic transformation initiatives focused on modernization, operational efficiency, automation, and cost optimization.
- Drive Continuous Innovation and Improvement (CII) programs using operational metrics, root cause analysis, and best practices.
- Champion automation initiatives to reduce manual effort, improve service quality, and enhance operational efficiency.
- Manage service governance, risks, escalation management, and executive reporting.
- Collaborate with cross-functional teams to support cloud adoption, migration, and modernization initiatives.
What you’ll need to succeed:
- Strong experience in Client Relationship and Stakeholder Management.
- Proven experience managing Data Center Hosting and Infrastructure Operations.
- Hands-on experience with IT Asset Management and lifecycle governance.
- Demonstrated success delivering Transformation and Modernization Programs.
- Strong background in Continuous Improvement and Operational Excellence.
- Experience driving Automation and process optimization initiatives.
- Working knowledge of AWS and Microsoft Azure cloud platforms.
- Excellent leadership, communication, and problem-solving skills.
Certifications Required
Preferred certifications include Project Management
Annual compensation between $140,000-$155,000 is being offered for this role.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
